PCI Link (TSYS accounts before 10/1/2022): PCI Toolkit
Clover Security (First Data Merchants): Clover Security
PCI Compliance (TSYS accounts after 10/1/2022): Encytro
You can get a quick report on your historical transactions, payments, and payouts by exporting information from your Merchant Statements.
We recommend the following batch times for Next Day, Same Day and Standard
8:30pm EST, 7:30pm CST, 6:30pm MST, 5:30pm PST
If the batch of the day is still open, you can void a transaction unless it is a debit transaction. If you have already batched out the transaction, you will need to refund the transaction.
You can only void transactions that have the open or the uncollectible status. This feature is available for both one-off and recurring transactions. Voided transactions cannot be reopened.
| PCI Toolkit | 1-855-251-0150 Option 3 |
| First Data PCI – Clover Security, cloversecurity.com | 1-866-957-1807 |
| Clover | 1-855-853-8340 |
| Payeezy Gateway Help Desk | 1-855-448-3493 |
| NMI | 1-800-617-4850 |
| Auth.net Merchant Support | 1-877-447-3938 |
| HotSauce Support | 1-678-325-5300 Option 2 |
POS Form needs all details in order to properly take your request.
Contact support to automatically send us your order details. We can accept refunds for orders in original packaging (along with all accessories) within 30 days of the date received.
Be sure to provide the serial number of the device you are returning and the reason for return.
How to regain access to your IRIS account if you can no longer sign in or have forgotten some of your log in information.
Forgotten username or email address
The username for your IRIS account is BLANK that was used to register the account. Check your inbox for any IRIS emails to confirm the email address you signed up with.
Forgotten password
If you’ve forgotten your password, you can reset it at BLANK.
M-F 7:30AM-5:30PM (CDT)
M-F 9AM-5PM (CDT)
1-800-672-5007
AFS Company
Monday – Friday: 9:00 AM to 5:00 PM (CST)
AFS Holidays (The office will be closed)
New Year’s Day January 1
Good Friday Friday before Easter
Memorial Day Last Monday in May
Independence Day July 4th
Labor Day First Monday in September
Thanksgiving Day Fourth Thursday in November
Black Friday Day after Thanksgiving
Christmas Eve December 24
Christmas Day December 25
New Year’s Eve January 31 (1/2 day)
Customer Support: 24/7
Our US-based live Merchant Support team is available from 7am to 7pm Central time, Monday through Friday. Please submit your request using this form to contact our support team directly.
For urgent service needs, please call 888-708-8019 during the posted live hours.
For additional online help, visit our FAQs page here.
Need to contact a team other than Merchant Support? Click here for more options.
