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PCI Link (TSYS accounts before 10/1/2022): PCI Toolkit

Clover Security (First Data Merchants): Clover Security

PCI Compliance (TSYS accounts after 10/1/2022): Encytro

You can get a quick report on your historical transactions, payments, and payouts by exporting information from your Merchant Statements.

AFS | APEX Connect/Gateway

MReports Link – TSYS

AccessOne – First Data

Elevate – Merrick

We recommend the following batch times for Next Day, Same Day and Standard

 8:30pm EST, 7:30pm CST, 6:30pm MST, 5:30pm PST

If the batch of the day is still open, you can void a transaction unless it is a debit transaction. If you have already batched out the transaction, you will need to refund the transaction.

You can only void transactions that have the open or the uncollectible status. This feature is available for both one-off and recurring transactions. Voided transactions cannot be reopened.

PCI Toolkit 1-855-251-0150 Option 3
First Data PCI – Clover Security, 1-866-957-1807
Clover 1-855-853-8340
Payeezy Gateway Help Desk 1-855-448-3493
NMI 1-800-617-4850 Merchant Support 1-877-447-3938
HotSauce Support 1-678-325-5300 Option 2

Other Questions

POS Form needs all details in order to properly take your request.

Contact support to automatically send us your order details. We can accept refunds for orders in original packaging (along with all accessories) within 30 days of the date received.

Be sure to provide the serial number of the device you are returning and the reason for return.

How to regain access to your IRIS account if you can no longer sign in or have forgotten some of your log in information. 

Forgotten username or email address

The username for your IRIS account is BLANK that was used to register the account. Check your inbox for any IRIS emails to confirm the email address you signed up with. 

Forgotten password

If you’ve forgotten your password, you can reset it at BLANK.

M-F  7:30AM-5:30PM  (CDT)

M-F  9AM-5PM (CDT)

AFS Company

Monday – Friday: 9:00 AM to 5:00 PM (CST)


AFS Holidays (The office will be closed)

New Year’s Day                         January 1

Good Friday                                Friday before Easter

Memorial Day                            Last Monday in May

Independence Day                 July 4th

Labor Day                                    First Monday in September

Thanksgiving Day                   Fourth Thursday in November

Black Friday                               Day after Thanksgiving

Christmas Eve                           December 24

Christmas Day                          December 25

New Year’s Eve                         January 31 (1/2 day)


Customer Support: 24/7

Need to Contact Our Support Team?

Our US-based live Merchant Support team is available from 7am to 7pm Central time, Monday through Friday. Please submit your request using this form to contact our support team directly.

For urgent service needs, please call 888-708-8019 during the posted live hours.  

For additional online help, visit our FAQs page here.

Need to contact a team other than Merchant Support? Click here for more options.