Frequently Asked Questions

Find answers to frequently asked questions below for sales, support, and more information or click the button below to contact AFS directly.

Need help with products or services?


PCI Link (TSYS accounts before 10/1/2022): PCI Toolkit

Clover Security (First Data Merchants): Clover Security

PCI Compliance (TSYS accounts after 10/1/2022): Encytro

You can get a quick report on your historical transactions, payments, and payouts by exporting information from your Merchant Statements.

MReports Link – TSYS

AccessOne – First Data

Elevate – Merrick

We recommend the following batch times for Next Day, Same Day and Standard

 8:30pm EST, 7:30pm CST, 6:30pm MST, 5:30pm PST

If the batch of the day is still open, you can void a transaction unless it is a debit transaction. If you have already batched out the transaction, you will need to refund the transaction.

You can only void transactions that have the open or the uncollectible status. This feature is available for both one-off and recurring transactions. Voided transactions cannot be reopened.

PCI Toolkit 1-855-251-0150 Option 3
First Data PCI – Clover Security, 1-866-957-1807
Clover 1-855-853-8340
Payeezy Gateway Help Desk 1-855-448-3493
NMI 1-800-617-4850 Merchant Support 1-877-447-3938
HotSauce Support 1-678-325-5300 Option 2


Sales, partnerships, and other questions

POS Form needs all details in order to properly take your request.

Contact support to automatically send us your order details. We can accept refunds for orders in original packaging (along with all accessories) within 30 days of the date received.

Be sure to provide the serial number of the device you are returning and the reason for return.

How to regain access to your IRIS account if you can no longer sign in or have forgotten some of your log in information. 

Forgotten username or email address

The username for your IRIS account is BLANK that was used to register the account. Check your inbox for any IRIS emails to confirm the email address you signed up with. 

Forgotten password

If you’ve forgotten your password, you can reset it at BLANK.

M-F  7:30AM-5:30PM  (CDT)

M-F  9AM-5PM (CDT)

AFS Company

Monday – Friday: 9:00 AM to 5:00 PM (CST)


AFS Holidays (The office will be closed)

New Year’s Day                         January 1

Good Friday                                Friday before Easter

Memorial Day                            Last Monday in May

Independence Day                 July 4th

Labor Day                                    First Monday in September

Thanksgiving Day                   Fourth Thursday in November

Black Friday                               Day after Thanksgiving

Christmas Eve                           December 24

Christmas Day                          December 25

New Year’s Eve                         January 31 (1/2 day)


Customer Support: 24/7

Easily connect your payments with our omnichannel solution

Contact sales today to get started within the next 24 hours.

The APEXNow platform brings value-added features to the payment processing space. Our platform includes mobile and online ordering capabilities, value-added rewards programs, inventory management and much more. It’s the end-to-end solution your business needs to integrate faster and grow successfully.



APEXNow offers a fully managed ecosystem from online payments, inventory management, loyalty programs, to robust reporting.


The APEXNow platform allows you to accept every payment type on-the-go, tableside, countertop or kiosk; Use app-based ordering, kitchen display system, digital signage and much more. From inventory and orders to managing your staff and running reports, it’s all at your fingertips.


The APEXNow platform brings value-added features to the retail payment processing space. Accept every payment type from mobile, online, countertop or kiosk.


The APEXNow suite of products includes mobile readers, desktop card readers, smart terminals, multi-lane terminals, countertop terminals, and peripherals.


Our platform includes mobile and online ordering capabilities, value-added rewards programs, inventory management and much more.